Privacy Policy
Introduction
Arlene Impex (“we”, “our”, or “us”) recognizes the importance of protecting the privacy and personal data of all individuals who visit our website, communicate with us, or engage in business transactions with us. This Privacy Policy explains in detail how we collect, process, store, use, and protect personal and non-personal information obtained through our website and business operations. By accessing or using our website, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to all visitors, customers, suppliers, and partners who access our website or interact with Arlene Impex through digital or offline communication channels. It covers information collected through our website, email communications, contact forms, phone calls, and any other lawful means related to our export and import services. This policy does not apply to third-party websites linked from our platform.
Information We Collect
We may collect a wide range of personal information, including but not limited to your full name, email address, phone number, business name, company address, country of operation, product inquiries, and trade-related communication details. Additionally, we may automatically collect technical information such as IP address, browser type, device identifiers, operating system, access times, and website usage patterns to help us monitor performance and ensure security.
How We Use Your Information
The information collected is used to communicate with clients, respond to business inquiries, process export and import transactions, and manage customer relationships. We also use the data to improve our services, enhance website functionality, analyze traffic trends, prevent fraud, and maintain operational security. Personal information is never used for purposes beyond those clearly stated without prior notice.
Lawful Basis for Processing Information
Arlene Impex processes personal data only when it is legally permitted to do so. This includes situations where processing is necessary for legitimate business interests, fulfillment of contractual obligations, compliance with legal requirements, or when the user has provided explicit consent. We ensure that all data processing activities comply with applicable data protection and privacy regulations.
Cookies, Analytics, and Tracking Technologies
Our website may use cookies, web beacons, and analytics tools to collect information about user interactions and browsing behavior. These technologies help us understand visitor preferences, track website usage, and improve overall user experience. Users may control cookie preferences through their browser settings, although disabling cookies may impact certain features.
Information Sharing and Third-Party Disclosure
Arlene Impex does not sell or commercially exploit personal information. However, we may share information with trusted third-party service providers such as logistics companies, freight forwarders, IT service providers, or legal authorities when necessary to complete business transactions or comply with legal obligations. All third parties are required to maintain confidentiality and data protection standards.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact Arlene Impex through the contact details provided on our website. We are committed to resolving privacy-related concerns in a transparent and timely manner.
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